0item(s)

You have no items in your shopping cart.

Product was successfully added to your shopping cart.

Terms & Conditions

The Original Bed Warehouse Terms

The last thing we want to do is bore you with our terms and conditions so we will try and keep it as short as possible and avoid as many dull and lifeless stipulations as we can.

We want nothing more than for you to be happy that you chose us to buy your new item for sleep and will do all we can to make sure your experience with us is to your complete satisfaction.

 

Delivery

We make delivering to you simple and straightforward.

  • All products are clearly labelled to show if the delivery is a two man delivery service to your room of choice, or a one man delivery to the door. Basically if the product is a manageable flat pack item it’s one man.
  • Next day orders must be placed before 1pm to receive a next day delivery (timeslots are not given)
  • For all other orders your delivery date will be confirmed by email and phone within 48-72 hours (which can be changed at this point if you wish). Once delivery has been confirmed the courier will contact you the day before with a 3 hour timeslot.

 

 

Cancellations

As mentioned above, we like to keep these things simple. You can cancel your order at any point before your delivery arrives, no nonsense, just call and let us know! We'll email you to confirm it has been done and a full refund processed.

 

Returns/Refunds

If you are not happy with your purchase you can return it, just call or email our customer service team within 10 working days from the date you received your item. Please note the following:

Customer Services: 01202

  • Email: customerservices@theobw.com 
  • All returns/collections need to be arranged by us in advance.
  • All returns must be collected by our delivery company, we do not allow any other courier to be used.
  • Make sure any items being returned have not been used.
  • All items must be unopened in their original packaging.
  • Please be aware that unless you are within a 20 mile radius of our store a courier charge of £45 will be deducted. In the unlikely event that the goods are faulty this charge will not apply. 
  • All refunds will be processed as soon as the goods have safely been returned to us.

 

 

Damages

Please Read Carefully

 If on delivery the packaging of a product is damaged, you should mark this on the courier’s delivery note in order to be able to make an effective claim for damaged goods.

If you believe that the product may be damaged you must reject the delivery, mark this on the courier’s delivery note and request the courier to ‘Return to Sender’. Please then contact us either by phone or email us at customerservices@theobw.com with the details.

 Any damage to the goods, which only becomes apparent after taking receipt, must be reported within 24 hours of delivery. Customers are requested to provide photographs showing the damage, which will need to be emailed to us at customerservices@theobw.com.

You may request a replacement or cancel the order and receive a refund at the point that we collect the Goods.



Fraud Checks

We use a secure system for all of our payment transactions and we want everyone to feel confident when buying from us. In very rare cases our system may prompt us to contact a customer for further means of identification. This is in place for both yours and our security. Please note that in these rare and unlikely cases we may not be able to proceed with your delivery until this information is received.

 

Consequential Losses

We try at all times to deliver on time and without error, but in the extremely rare cases where there has been an issue out of our control we can offer no compensation based on any personal circumstances. We will do our utmost to put things right for you in any difficult situation and have the confidence to ensure this.

 

Prices

All prices on our site are subject to change without prior notice and are inclusive of VAT. We have the right to cancel any order if in the rare circumstance a price is displayed on the site incorrectly.

 

We hope that we have kept this as painless as possible and look forward to receiving your order.

The Original Bed Warehouse Team

 

Company Information


Registered Office Address

Dreamcraft (South West) Ltd t/a The Original Bed Warehouse
York House
6 Coldharbour Business Park
Sherborne
Dorset
DT9 4JW


Company Registration Details

Company Number: 04560995
Country of Registration: GB