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Returns Policy

RETURNS

Customer Services:

01202 696969

customerservices@theobw.com

 Please note the following:

  • All returns/collections need to be arranged by us in advance.
  • All returns must be collected by our delivery company, we do not allow any other courier to be used.
  • Make sure any items being returned have not been used.
  • All items must be unopened in their original packaging.

 

Damages - OBW Mattresses, Divan Bases or Ottoman Storage Bases

If on delivery there appears to be a problem with your mattress, divan base or ottoman storage base, our delivery team would have most likely spotted it before yourself during the assembly process - we will give you a call and arrange for a replacement to be delivered at your convenience, as soon as possible.

 

Damages - Wooden Bed Frames & Furniture

If you notice and damage to your wooden bed frame upon delivery or collection, please notify us as soon as possible. We will arrange for a replacement to be sent out to you at your convenience. 

 

The Original Bed Warehouse Team