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Returns Policy

No fuss returns

If you are not happy with your purchase you can return it, just call or email our customer service team within 10 working days from the date you received your item.

Customer Services:

01202 696969

customerservices@theobw.com

 Please note the following:

  • All returns/collections need to be arranged by us in advance.
  • All returns must be collected by our delivery company, we do not allow any other courier to be used.
  • Make sure any items being returned have not been used.
  • All items must be unopened in their original packaging.

 

* Please be aware that unless you are within a 20 mile radius of our store a courier charge of £45 will be deducted. In the unlikely event that the goods are faulty this charge will not apply.

* All refunds will be processed as soon as the goods have safely been returned to us.

 

Damages - Serene Furnishings, Time Living or Kaydian direct home delivery.

If on delivery the packaging of a product is damaged, you should mark this on the courier’s delivery note in order to be able to make an effective claim for damaged goods.

If you believe that the product may be damaged you must reject the delivery, mark this on the courier’s delivery note and request the courier to ‘Return to Sender’. Please then contact us either by phone or email us at customerservices@theobw.com with the details.

Any damage to the goods, which only becomes apparent after taking receipt, must be reported within 24 hours of delivery. Customers are requested to provide photographs showing the damage, which will need to be emailed to us at customerservices@theobw.com.

You may request a replacement or cancel the order and receive a refund at the point that we collect the Goods.

We hope that we have kept this as painless as possible and look forward to receiving your order.

 

Damages - OBW Mattresses, Divan Bases or Ottoman Storage Bases

If on delivery there appears to be a problem with your mattress, divan base or ottoman storage base, our delivery team would have most likely spotted it before yourself during the assembly process - we will give you a call and arrange for a replacement to be delivered at your convenience, as soon as possible.

 

The Original Bed Warehouse Team